Community & engagement · Feedback & ideas
Collect member feedback: the Bugs & ideas bubble and rating popup
Two built-in feedback tools: a floating chat bubble where members send suggestions and bug reports (with screenshots), and a small rating popup that asks members how they feel about your platform.
The Bugs & ideas bubble
When enabled, signed-in members see a floating chat bubble in the bottom-right corner of your site (labeled "Bugs & ideas" on English sites, "Forbedre plattformen" on Norwegian ones). Members describe what they want in their own words, and an AI helper guides them to frame the suggestion clearly. They can attach screenshots to show exactly what they mean.
Submitted suggestions land in your Member ideas queue in the admin and trigger a notification in your admin bell. No email is ever sent to members as part of this flow — everything happens in-app, and the member simply gets a thank-you confirmation in the chat.
The rating popup
Separately, you can show members a small popup asking what they think of the platform. They answer with a 1–5 emoji rating and an optional comment. You can edit the question text so it sounds like you.
All responses collect on the same admin page, with the average score, a distribution across the five ratings, and every comment in one list — a lightweight pulse check on member sentiment.
Where everything lives
Both tools are managed from Members → Feedback in the admin: toggle the bubble on or off, edit the popup prompt, and read responses. Suggestions from the bubble flow onward into Members → Member ideas, where you approve or dismiss them — see the member ideas article for that workflow.
Step by step
- Open Members → Feedback in the admin.
- Turn on the "Improve the platform" bubble to show the floating Bugs & ideas widget to signed-in members.
- Edit the rating popup's question text if you want different wording.
- Check back to read ratings, comments, and the average score.
- Review incoming suggestions under Members → Member ideas.
Good to know
- The bubble is especially valuable in your first months — early members are your best product testers.
- Screenshots turn vague reports into fixable ones; encourage members to attach them.