Members & access · Billing & payments
Pause, cancel, change plans, and refund payments
Manage a member's subscription right from their profile: switch plans with fair proration, pause billing without debt, schedule a cancellation, and refund individual payments.
Where these controls live
Open the member's profile and go to the Subscription panel. These actions work on your own connected payment account — the change happens there directly, and the member's access follows automatically.
Change plan
Click Change plan and pick the new plan. Proration applies: the member is charged (or credited) only the difference for the current period, and the new price takes over from there. The current plan is clearly marked in the picker.
Pause and resume
Pause subscription stops billing without ending the relationship — the member isn't charged while paused and no debt builds up. Resume any time with one click. Paused members show a Paused status so you can filter for them later.
Cancel at period end
End at period end schedules the cancellation for when the paid period runs out — the member keeps everything they paid for until then, and there are no surprise cutoffs. The profile shows the end date once scheduled.
Refunds and payment history
The payment history table lists every charge with date, description, billing period, amount, and status, plus a receipt link. Click Refund next to a payment and confirm to return the money; refunded payments are marked and subtracted from the member's lifetime total.
Step by step
- Open Members and click the member.
- Open the Subscription panel.
- Pick the action: Change plan, Pause subscription, or End at period end.
- For a refund, open Payment details, find the charge, click Refund, and confirm.
Good to know
- If the buttons say billing changes are locked, there's a safety switch in Settings — unlock it deliberately, make your change, and lock it again.
- Consider assigning a discount coupon before cancelling — a cheaper plan or a discount saves many memberships.
- Payments made by invoice credit have no card charge to refund, so those rows don't show a Refund button.