1. Introduction
This privacy policy explains how we collect, use, and protect your personal information when you use our video streaming platform and services.
By creating an account or using our service, you consent to the practices described in this policy.
2. Information We Collect
We collect the following information:
- Account information: Name, email address, and password when you register
- Payment information: Card details are processed by our payment provider (e.g. Stripe) and are not stored on our servers
- Usage data: Which videos you watch, timestamps, duration, and progress
- Technical data: IP address, browser type, device type, and operating system
- Communications: Messages you send to our support team
3. How We Use Your Information
We use your information to:
- Create and manage your user account
- Provide access to video content based on your subscription
- Process payments and manage subscriptions
- Send important updates about the service, your account, or changes to terms
- Improve our content and user experience
- Comply with legal obligations
4. Sharing of Information
We never sell your personal information. We may share information with:
- Payment providers to process transactions
- Hosting providers that operate our platform
- Email service providers to send transactional messages
- Authorities when required by law
5. Cookies
We use cookies to:
- Keep you signed in
- Remember your preferences
- Understand how the service is used (analytics)
You can manage cookies in your browser settings, but some functionality may be affected.
6. Data Security
We use industry-standard security measures to protect your information, including encrypted connections (HTTPS), secure storage, and restricted employee access.
7. Your Rights
You have the right to:
- Access the information we hold about you
- Correct inaccurate information
- Delete your account and associated data
- Export your data
- Withdraw consent
Contact us to exercise these rights.
8. Data Retention
We retain your account information as long as your account is active. After deletion, we remove your personal information within 30 days, except for data we are legally required to retain (e.g. accounting regulations).
9. Changes
We may update this privacy policy from time to time. Significant changes will be communicated via email or a notification on the platform.
10. Contact
Questions about privacy? Contact us by email.