Refund a payment or cancel a member's subscription

Unlock the safety lock first

By default, the platform reads from Stripe but can't change anything — refund and cancel buttons are disabled. To perform a money action, open Settings, find the Stripe account card, and flip the writes switch. You'll get a confirmation prompt (with an extra warning if your account is in live mode). Lock it again when you're done; the lock exists so a stray click can never move money.

Refunding a payment

Open the member under Members in your admin. Their page lists recent payments; each refundable payment has a Refund button. You'll be asked to confirm — 'Refund [amount]? This cannot be undone.' — and the full amount of that charge goes back to the customer's card. Once refunded, the payment is marked Refunded and the button disappears.

Refunds flow through the same automatic sync as everything else, so the member's status and access adjust on their own — you don't need to touch their account manually.

Cancelling a subscription

On the same member page, the Cancel subscription button schedules the cancellation for the end of the current paid period — the member keeps everything they've paid for until that date, and no further charges happen. The confirmation shows the exact end date before you commit.

Need something else? You can change the member's plan from the same page (prorated, so they pay only the difference), assign them a coupon as a save-offer instead of cancelling, or grant free access with an optional expiry for goodwill cases.