Analytics & insights · Member insights
See who's actually using your platform (People view)
The People view tracks real member sessions — logins, re-opens and watching — over 30, 60 or 90 days, with counts for new, returning and at-risk members plus a sortable activity table.
Real activity, not vanity numbers
The People view (found in your analytics area) is built on genuine session tracking: a member counts as active when they log in, re-open the site or watch something. At the top you see total users, paying members (active plus trialing), who's online right now (active in the last five minutes) and who's been active in the last seven days.
Because full session tracking starts from the day your platform begins recording it, a small notice tells you the exact start date — activity before that is based on video playback, so your history is never silently misleading.
The Active users section
Switch between 30, 60 and 90-day windows with the period tabs. Four counters update instantly: members active in the period, new members who registered during it, returning members who registered earlier but came back, and churn risk — paying members who have gone silent for 30 days or more.
Below the counters, a table lists every active member with their session count, when they were last seen, when they registered, and status tags such as Very active, New user, Inactive, Churn risk, Trial or Paying. Sort by most active, last seen, dormant, sessions, email or name to answer different questions — 'who are my superfans?' and 'who's drifting away?' are one sort apart.
New signups at a glance
The page ends with a table of everyone who signed up in the last 30 days, marked as paying (linked to an active subscription) or free. It's a quick pulse check on whether your marketing is bringing in buyers or browsers.
Step by step
- Open the analytics area of your admin and go to the People view.
- Read the top cards: total users, paying members, active now, and active last 7 days.
- Pick a period — last 30, 60 or 90 days — with the tabs.
- Sort the Active users table by 'dormant' to surface members slipping away.
- Cross-check the New signups table to see how many recent joiners are paying.
Related articles
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Churn risk flags paying members who have gone quiet for 30 days or more. Here's how the platform detects them and what you can do to win them back.
View a member's full activity profile
Every member's profile shows classes completed, active days, favorites, total training time, a six-month activity chart and detailed watch activity — everything you need before reaching out.