Community & engagement · Comments & chat
Video comments: replies, likes, reports and moderation
Every class has a comment section where members can post, reply, like, and attach images. You moderate with a report queue, reversible hiding, and deletion — and unanswered comments surface in your inbox.
How comments work for members
Signed-in members can comment under any class (up to 4,000 characters), reply to each other in threads, tap a heart to like a comment, and attach an image. When someone replies to a member's comment, the original author gets a notification in their bell with a link straight back to the conversation.
Your own replies stand out: comments from you carry an Admin badge, instructor comments carry an Instructor badge, and any reply posted by an AI assistant is clearly labeled with an AI badge — members always know who (or what) they're talking to.
Members can report, you decide
Any member can report a comment they find inappropriate and optionally say why. Reports are collected quietly — the comment stays visible until you act, and the same member can't spam-report the same comment twice.
Reported comments land in your moderation queue under Members → Moderation, grouped per comment with the author, the class it was posted on, the number of reports, and the reasons given.
Hide, restore, or delete
Hiding a comment removes it from every member-facing view — the class page, the community feed, and live chat — but keeps it on record so you can review or restore it later. Hiding also closes the open reports on it in one step. If a report doesn't warrant action, dismiss it and the comment stays up.
You can also delete any comment outright, and members can always delete their own. Deletion is permanent; hiding is reversible — when in doubt, hide first.
Never miss a question
Member comments that haven't received an answer from you are gathered in your unified inbox under Members → Messages, so questions left on videos don't slip through the cracks. Fast replies there are one of the strongest retention habits you can build.
Step by step
- Open Members → Moderation to see comments members have reported.
- Read the comment, the class it was posted on, and the report reasons.
- Click Hide to remove it from members (reversible), or dismiss the reports to keep it up.
- To answer unanswered comments, open Members → Messages and reply from the comments view.
Good to know
- Hide instead of delete when you're unsure — you can always restore it.
- Reply to comments within a day or two; it's the cheapest engagement win on the platform.
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