Members & access · Access & entitlements
The access model: free, members-only, and package-only content
Every class has one of three access levels — free for everyone, members only, or unlocked only through a package — letting you mix open tasters, core membership content, and premium add-ons.
Three access levels
Free for everyone: the class is watchable without an account or payment — great for tasters and marketing.
Members only (gated): the default. Anyone with an active membership can watch — that means an active subscription through your checkout, or free access you granted manually.
Only via package: the class is reserved for people who own a specific package. It stays locked for regular members, giving you a second revenue stream on top of the subscription.
Where you set it
Set a class's access level from the Videos list (quick edit) or on the class page under the Access tab. Courses and collections can also be sold as package-only, so a whole program is reserved for buyers.
Hidden classes are a separate control: a hidden class never appears to members regardless of access level.
Public and private packages
Packages (bundles) group classes or a course into something people buy once — or receive free. A Public package appears on your site for purchase; a Private package is hidden from the storefront, so the only way in is you granting it manually.
Owning a package grants an entitlement to exactly that package's content — nothing more, nothing less.
Good to know
- A free package that captures an email address doubles as a lead magnet — those people appear in your members list as leads.
- If a member reports a locked class, check three things on their profile: subscription status, the Free access toggle, and their Packages card.
- You can ask the AI assistant "why does this member see the paywall?" and it will walk the access chain for you.
Related articles
Give free access, grant memberships, and set trials
Comp anyone without touching billing: grant a full membership with one click, toggle free access with an optional expiry date, or give a member a trial of 1 to 365 days.
Grant or remove packages for a member
Packages unlock automatically when purchased, but you can also grant or revoke them by hand — for one member from their profile, or for many members at once from the list.