AI assistant · Getting started
Train your assistant when it gets something wrong
If the assistant gives a wrong or unhelpful answer, click the Train button to send the conversation to the AutoCreator team. Your submission is used to improve the assistant for everyone — no email goes to your members.
What the Train button does
Next to the chat you will find a Train button labeled with your assistant's name — 'Train Benny' by default. Clicking it sends the current conversation (up to the last 40 messages) to the AutoCreator team, along with which platform it came from, so we can see exactly what went wrong and teach the assistant to do better.
You get a short confirmation in the chat when the report is sent. Nothing is emailed to your members at any point — this is purely a feedback channel between you and the AutoCreator team.
When to use it
Use Train when the assistant misunderstands your question, gives a factually wrong answer about your business, claims it cannot do something it should be able to do, or takes the wrong action. The more real examples we collect, the better the assistant gets.
It is meant for assistant answers specifically — if you find a bug elsewhere on the platform, or want to suggest a new feature, use the Feedback area in your admin instead.
Getting the most out of a report
Before you click Train, it helps to tell the assistant in chat what the correct answer should have been. That correction becomes part of the conversation you submit, which makes the report far more useful than the wrong answer alone.
Step by step
- Notice a wrong or unhelpful answer in the assistant chat.
- Optionally reply in chat with what the correct answer should have been.
- Click the Train button (it shows your assistant's name, e.g. 'Train Benny').
- Wait for the confirmation that the conversation was sent for training.
Good to know
- Submit while the conversation is still fresh — the report includes the current chat, not older ones.
- One report per distinct problem works best; start a New chat before reproducing a different issue.
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