Members & access · Managing members
The member profile page: a complete tour
Every member has a profile page with contact info, membership status, watch activity, payment history, private notes, tags, and support tools like signing in as the member.
Header and contact info
Open any member from the Members list to see their profile. The header shows their name, email, registration date, and when they were last active, plus a colored status pill (Active, Trialing, Past due, Canceled, Paused, and so on).
Click Edit info next to the name to correct a typo in the member's name or change their email address, then click Save. This is the fix when someone says they never receive sign-in emails — a misspelled address is the most common cause.
Membership, activity, and payments
The membership card shows the member's current plan, price, and renewal or end date, along with their lifetime spend. Below it you get quick stats — classes completed, active days in the last 30 days, favorite classes, and total training time — plus a six-month activity chart.
Side panels give you the details: Access & roles, Subscription, Favorite classes, Watch history, and Payment details with every charge and receipt.
Notes, tags, and preferences
The About the member card holds private notes (visible only to admins), the member's community display name, and tags — type a tag and press Enter to add it. Notification preferences show whether the member accepts marketing and community emails.
A separate communication block card lets you stop all non-essential email to this person. Sign-in emails still deliver, so they can always log in.
Support tools
Log in as this user generates a single-use sign-in link you open in a private browser window — you see exactly what the member sees, nothing is emailed to them, and every use is logged for accountability. The link clears from your screen after 90 seconds; click Generate new link if you need another.
You can also assign a discount coupon to the member, and if the Member messages feature is on, a chat card at the top lets you email them one-to-one.
Roles and deleting
In Access & roles you can make a member an Admin (full access to the admin panel — you cannot remove your own admin role) or an Instructor (can create live classes).
Deleting a member removes their account and all activity permanently and cannot be undone. Use it only for real removals — for billing problems, manage the subscription instead.
Good to know
- Members who arrived through a migration show a read-only Import history card with their original platform data — it never affects access or billing.
- Use private notes for support context ("asked about the beginner course, follow up in May") — members never see them.
Related articles
Find, filter, and export your members
The Members page is your command center: search by email, filter by member type and subscription status, sort by lifetime value, and export the current view to CSV.
Tag members and use bulk actions
Select many members at once to add or remove tags, block or unblock communication, grant or revoke packages, assign coupons, and export — straight from the members list.
Find and merge duplicate members
The duplicate finder groups members who share the same name so you can merge two accounts into one — moving all activity to the account you keep, without anyone losing paid access.
Moving your members from another platform
Bring your existing audience with you: member records, statuses, and history are imported from your previous platform, and members sign in with email links — no password resets required.