Members & access · Managing members
Tag members and use bulk actions
Select many members at once to add or remove tags, block or unblock communication, grant or revoke packages, assign coupons, and export — straight from the members list.
Why tags
Tags are free-form labels you attach to members — "black-friday", "vip", "comped", "beta-tester". They show in the Tags column, and you can filter the whole members list by a tag to work with that segment later.
Tags are automatically normalized to lowercase with hyphens, so "Black Friday" and "black-friday" become the same tag. The AI assistant and the API can read and apply tags too, so segments you build here work everywhere.
Running a bulk action
Tick the checkbox on individual rows, or use Select all to grab the whole current page (pages go up to 200 rows). A bar appears showing how many members are selected.
From the bar you can add or remove a tag, block or unblock communication, grant or revoke a package for everyone selected, assign a discount coupon, or export the selection. When the action finishes you get a result count — how many succeeded and how many were skipped.
Step by step
- Open Members in the admin menu.
- Use search and filters to narrow down to the group you want.
- Tick the checkboxes, or click Select all for the whole page.
- In the action bar, type a tag name and click Add tag (or pick another action).
- Check the confirmation count to verify how many members were updated.
Good to know
- Bulk actions work one page at a time — set the page size to 200 to cover more members per pass.
- Assigning a coupon to members with an active subscription applies the discount from their next billing period; for new purchases it's used at checkout.
- You can also add tags on a single member's profile — type in the Tags field and press Enter.
Related articles
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The Members page is your command center: search by email, filter by member type and subscription status, sort by lifetime value, and export the current view to CSV.
The member profile page: a complete tour
Every member has a profile page with contact info, membership status, watch activity, payment history, private notes, tags, and support tools like signing in as the member.
Find and merge duplicate members
The duplicate finder groups members who share the same name so you can merge two accounts into one — moving all activity to the account you keep, without anyone losing paid access.
Moving your members from another platform
Bring your existing audience with you: member records, statuses, and history are imported from your previous platform, and members sign in with email links — no password resets required.