Members & access · Managing members
Moving your members from another platform
Bring your existing audience with you: member records, statuses, and history are imported from your previous platform, and members sign in with email links — no password resets required.
How a migration works
Migrations are done together with the AutoCreator team. You export your members from your previous platform, and we import them — names, emails, subscription statuses, plans, signup dates, and marketing preferences all come along, so your members list is populated from day one.
Billing continues through your own connected checkout (Stripe, or ThriveCart if that's where your subscriptions live). Checkout purchases automatically create member accounts and keep access in sync going forward.
What your members experience
Nobody has to reset a password, because sign-in is passwordless: members enter their email and receive a sign-in link. Their access level is mapped from their previous status, so an active subscriber stays active and a lapsed one stays lapsed.
Import history on every profile
Each imported member gets a read-only Import history card on their profile showing the data captured at import time — their original user ID, segment and status, last plan, key dates (created, subscription started, canceled, churned), marketing opt-in, and even UTM and referrer info where available.
This card is purely informational. It never affects access or billing — it's there so you can answer "what was this person on before?" months later.
After the import
Spot-check a handful of profiles against your old platform, run the duplicate members tool to catch double accounts, and use tags to mark segments you want to treat differently. The payment sync then keeps everything current automatically.
Good to know
- Keep your old platform's export file — the import history card shows what was captured, and the original file is your ultimate reference.
- Ask the AI assistant to cross-check: "how many imported members are active?" gives you a quick sanity check.
Related articles
Find, filter, and export your members
The Members page is your command center: search by email, filter by member type and subscription status, sort by lifetime value, and export the current view to CSV.
The member profile page: a complete tour
Every member has a profile page with contact info, membership status, watch activity, payment history, private notes, tags, and support tools like signing in as the member.
Tag members and use bulk actions
Select many members at once to add or remove tags, block or unblock communication, grant or revoke packages, assign coupons, and export — straight from the members list.
Find and merge duplicate members
The duplicate finder groups members who share the same name so you can merge two accounts into one — moving all activity to the account you keep, without anyone losing paid access.