Members & access · Managing members
Find and merge duplicate members
The duplicate finder groups members who share the same name so you can merge two accounts into one — moving all activity to the account you keep, without anyone losing paid access.
How duplicates happen
The same person can end up with two accounts — for example one from a migration and one from a later signup with a different email. Since every email is unique, the tool groups members by identical name and flags each group with a signal strength: a strong signal means the accounts share the same payment customer, a weak signal means only the name matches.
Two rows can also be two different people who happen to share a name — always check created dates, last sign-ins, and payment details before merging.
What merging does
You pick exactly two accounts and choose a winner (kept) and a loser (deleted). The loser's data — watch history, favorites, comments, notes, course enrollments, packages, messages, and notifications — all moves to the winner, and then the losing account is permanently deleted. Referral links move over too. No email is sent to the member.
Access is never downgraded: if the losing account has the better access (an active subscription, say), those subscription details are copied to the winner so nobody loses paid access.
Step by step
- Open Members in the admin menu, then click Duplicate members.
- Review a group and confirm the rows really are the same person.
- Select exactly two members.
- Choose which account to keep — it's marked as the winner.
- Click Review merge and read the summary of what will move.
- Type the losing account's email to confirm, then click Merge permanently.
Good to know
- Merging cannot be undone — the email confirmation step exists to slow you down on purpose.
- If you don't see Duplicate members in your menu, contact support and ask for the merge tool to be enabled on your platform.
- Run the duplicate check right after a migration — that's when most duplicates appear.
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